Account Settings
Most features within Account Settings are only available to D·engage account administrators. Only Administrators will be able to edit and change account level settings. If you don't have editing permissions but feel that you should, reach out to your company's D·engage account administrator.
Please note that the changes made in this section will apply to every D·engage user's account.
General Settings
You can view and change general account settings including the Character Set, Language, Default Date Format from Settings > Account Settings.
Please contact D·engage Support Team in order to change the time zone.
Security Settings
Two-Factor Authentication
Two-factor authentication allows you to make your D·engage account more secure by requiring authentication beyond a simple username and password when logging in. Activating this feature will make two-factor authentication mandatory for all account users in your company. When enabled, in addition to entering a password, users will be required to enter a verification code sent to their email addresses when logging in to their D·engage account.
Before setting up two-factor authentication, ensure you have access to your account email address. Review your email address under Settings > My Profile.
Using Two-Factor Authentication
After you enable the two-factor authentication, login as you normally would, look for an email message and enter the 6-digit code that you have received.
One activated, you will always be required to use two-factor authentication to login to your account.
Deselect the checkbox to disable the two-factor authentication for your D·engage account.
Regaining access to my account after being locked out by Two-Factor Authentication
If you find that you've lost access to your account as a result of two-factor authentication, please reach out to the D·engage Support Team.
IP Restrictions
Use the IP Restrictions feature to restrict the IP addresses from which users can access your D·engage account. Once enabled, anyone trying to login from IP
addresses not found in the Whitelisted IP List will be denied access.
- Enable the IP Restrictions checkbox
- Enter the full IP addresses and subnets as CDIR ranges in a comma-separated list in the IP List section
- Click Save
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