FAQs
How can I create a Segment?
Creating a Segment This article will walk you through the steps of creating a segment, filtering your target audience, and segment navigation. Your developers have integrated the SDK, and the data from your users have begun pouring in. Now what? It’s ...
What is event definition?
Defining events is to create pre-defined segments & connect different tables to make a logical connection between them. It shows the relationship between tables through table filters & their columns, which support a logical purpose.
Can we use the same sender domain with our former email provider?
It depends on the domains' reputation. If there is no deliverability issue, then create a new domain.
I have a separate subdomain for mobile and web site, do I need to create an extra application?
Yes, you have to create a different application for different SDK, and relevant SDK can be implemented to the related website.
How can I create and launch email content without html?
To create Email Content without HTML, we have "Drag & Drop Editor". To create through "Drag & Drop Editor", go to content. Click on Email, and add a new email. Choose the "Drag & Drop Editor" to create your email content. In the drag and drop editor, ...
How can I create a transactional content (email/push/sms)?
To create transactional content you can follow these steps for the different channels of content. For Email For SMS For Push
How can I create an automation job?
To create an automation job: Go to Dataspace. Click to Add a new job. Set the required credential & click next. Define the automation job according to your marketing scenario to execute the created automation job.
How can I create SMS content?
To create SMS content, follow the below procedure: Go to Content click on SMS. Add new SMS content. Set the content name & sender name. Write the SMS content and save it. Additionally, if the client required to track the click for the link, they can ...
What is link domain?
A link domain is a sub-domain with a name as the sender domain, and it can be different. It records to track links in the email.
Can I define own user role & permission?
Yes, you can create a new role. Also, we can update the existing. Go to Account Settings. Click on Roles and Permissions. Then, you can do either add or define a new role.
How can I create a new user?
To create a new user, invite the user in the following way: Click on settings and go to Users. Add new user. Provide the credentials & invite that user. An invitation will be sent to the user's email to access the system.
How can use frequency capping?
Just go to setting & click on frequency capping. You can define frequency capping for the entire platform. After you define the frequency capping, you may use it.
How can I create API user?
Execute the following steps to create an API user: From Admin Panel, go to Settings. Click on API user. Add an API user name and set a password. Save it. The API user will be created successfully.
Can I create segment from my database in MS SQL?
Yes, you can create any segment from the database Microsoft SQL through SQL. Create your segment through SQL mode from the database. Write your required query and save it. The segment would be created successfully.
Can I connect my MS Sql database with my tables in D-engage?
Of course, you can connect the Microsoft SQL database with my tables in D-engage. Perform the following steps, to complete your task, accordingly. From D-engage Admin Panel, go to Settings. Click to open Remote Sources. Click to Add button, a pop-up ...
Can I create segment from my database in Amazon Redshift?
Yes, you can create any segment from the database in Amazon Redshift through SQL. Create your segment through SQL mode from the database. Write your required query and save it. The segment would be created successfully.
Can I connect my Amazon Redshift database with my tables in D-engage?
Definitely, you can connect the Google Big Query database with my tables in D-engage. Perform the following steps, to complete your task, accordingly. From D-engage Admin Panel, go to Settings. Click to open Remote Sources. Click to Add button, a ...
Can I create segment from my database in Google Big Query?
Yes, you can create any segment from the database in Google Big Query through SQL. Create your segment through SQL mode from the database. Write your required query and save it. The segment would be created successfully.
Can I connect my Google Big Query database with my tables in D-engage?
Definitely, you can connect the Google Big Query database with my tables in D-engage. Perform the following steps, to complete your task, accordingly. From D-engage Admin Panel, go to Settings. Click to open Remote Sources. Click to Add button, a ...
Can I see all my sends' performance within a given time period?
Yes, to see all sends' performance, follow these steps: Go to Analytics and click on Channel Report. Select a channel and change the time period to access the reports.
Where can I see latest SDK version?
The following link provides where the documentation is available for the SDK version. You can use the following links relevant to the technologies to see the required SDK version. IOS SDK Android SDK Huawei SDK React Native Cordova Flutter
Can I check for monthly performance of my campaigns?
To find the Campaigns Report, follow these steps: Go to the Analytics menu. Click to Channel Reports. Search your desired campaign report. A list of reports will be displayed on the screen
Where can I find a campaign's reporting?
To find the Campaigns Report, follow these steps: Go to the Analytics menu. Click to Channel Overview. Search your desired campaign report. A list of reports will be displayed on the screen.
Can I edit a running recurring campaign?
No, you cannot edit an active/running campaign to make the changes. To edit any running campaigns, execute the following procedure: Go to Running Campaigns. Click the active toggle to disable the campaigns. Build a draft to edit the Campaign.
How can I create a marketing automation scenario?
You can create the marketing scenario through the following steps: From the Admin panel, go to Campaigns. Click on the Recurring Campaigns. Click to create new Recurring Campaigns, and add the credentials to create the campaigns. Design the Campaigns ...
How can I add more than one channel in a campaign?
You can use all of the channels including Email, push, and SMS in one campaign. To do this you just need to drag the required channels from the campaign workflow in the left block and connect them using wait after selecting the contacts that you want ...
What are the nodes that can be used in a campaign?
You may find each node below with their explanation: CHANNEL NODES: Email: This node is used to send email content to the target audience. This can be used only for contacts. SMS: This node is used to send SMS content to the target audience. This can ...
Can I trigger a campaign with an external trigger?
Yes, You can create an automated job, which may fire a campaign right after a file is dropped to FTP, or in every defined recurrence. After creating this automated job, while you are creating the recurring campaign, in the campaign settings at the ...
Are customization tags working with test sends?
Customization Tags Customization tags are working only for "Real Sends". We cannot use customization tags for "Test Sends" because we can do a test send to unregistered contacts too. That's why the system fills the customization tag's values with ...
How can I send content to my audience?
After creating the content, send content to the audience in the following way: Click on the options button to go to create campaign option. Select the audience using any segment/table of your choice. The system will generate a campaign, where you can ...
Can I create my own email template?
Yes, you can create your personalized email templates for the users. To create a template: Go to the content tab and click email content. Select add new email content. Choose from the three options which include rich text editor, code editor ( where ...
Is it possible to create an html email content?
Yes, surely it's possible to create Html content for the emails. Just go into the content tab. Click add content and select code editor from the content section where you can write HTML and JavaScript code.
How can I create an html email campaign?
To create an HTML email campaign performs the following steps: Create HTML email content from the content tab. Click email content then click create new email content by clicking on the Add button after filling content name and subject field. Click ...
Can I add my own UTM parameters?
Yes, you can definitely add your own UTM parameters based on your choice of specifications.
Can I add attachment to an email?
Yes, you can add attachments, but only for transactional emails.
Can I add video to an email?
Yes, but only the link, and the platform will show the preview from the video.
I want to insert a dynamic content from a table into a content, how can I do this?
You can insert the dynamic content from the Master Contact Table by using a customization tag... OR If you are using any information within any table for searching data, information. For any channel, we can insert any information through code ...
How can I send coupon codes that have been defined to the contacts?
You can accomplish this in two ways: 1- Within your master_contact table, you can create a new field for your coupon codes. You will then need to update this field with a data import. In your file you should include contact_key and your coupon code ...
What is table?
In tables, data is logically organized in a row-and-column format similar to a spreadsheet. Each row represents a unique record, and each column represents a field in the record. Each table is made up of rows and columns. If you think of a table as ...
How can I create an Automated Job to import data from FTP?
To create an Automation job for importing data from FTP follow these steps: Go to the automated job section. Click Add then specify a name and start/end date for the job and click Next.. Select the File drop trigger from the triggers in the left ...
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