FAQs
Where can I see if my import got an error?
You can see the import reports following Data Space > Data Imports path. This page listing all of your data imports. If you want to see more detail, you can click on a data import row. If you want to get details of rows with error, you can click the ...
Which fields will D·engage fill in master_contact table?
D-engage fills the master_contact table only express the system columns: created_at updated_at updated_by
How can I import my previously collected web push tokens?
Import your previous web push tokens using file import. OR By creating an automation job But, you will not be able to use them to send push notification because for the service worker file to be updated the person should do these steps Remove all ...
How can I limit frequency of web push prompt?
While creating the application, you can make the definitions you want from the "Show Prompt Automatically" field.
Our mobile app is the mobile view of our website, should we add our events to the app again?
If you have added events to your website, you don't need to add events to your mobile app again.
Our mobile app is the mobile view of our website, should we add our events to the app again?
If you have added events to your website, you don't need to add events to your mobile app again.
We have our own device id for website visitors. Can we send them rather than using D-engage's device ids?
You have device_id for that user. You can set device_id in order to match the user with the browser. For getting and setting contact_key. dengage(‘setDeviceId’, userId);
How can I implement web SDK?
Execute the following steps to implement web SDK: Create a web application on Admin Panel. Then, the system will provide a JavaScript code and service worker file. Add the JavaScript code to your website's source code (You must put it into <head> ...
I will continue using same sender domain with my existing ESP, will this cause a problem in DNS records?
If you want to use two ESP concurrently, you should do DNS records supported to both. But, MX and A records show only one ESP. You need to change your domain which you use in links. If you want to use only D-engage with your old sender domain, you ...
How can I import my previously collected mobile push tokens?
Go to "data space" navigation. From the side menu, open the "import" option. Import the previously collected tokens in the master_device table. OR Create an automation job to update the table using FTP. Your .csv file should include columns like ...
How can I add my mobile application's sound file?
You can add a mobile application sound file while creating the "push content". To add the sound file for the application, execute the following steps. Go to Dengage Platform. From the side menu, click on the "content" navigation. The context menu ...
From where can I find service worker file?
Create a web application with the "Push Enabled" option, the system creates a service worker file. Find the service worker file following the path. Setting > Applications > "your web application" > Actions > See to Setup Guide path. Your service ...
How can I check my DNS records?
Go to Command Prompt to check your DNS records. For example, https://dnsquery.org/ can help you for checking DNS records.
Where will my events written in the database?
In the databases, your events data will be written to tables in your account's data space. Additionally, you can create a new event table for your custom events as well.
How can I import my previously collected web push tokens?
You can import your previous web push tokens using file import or by creating an automation job but you will not be able to use them to send push notification because for the service worker file to be updated the person should do these steps: ...
We have separate domain for our mobile site should we add the same SDK?
Definitely, we should use different SDKs for each site. If the web URL is different, we should create different web applications for mobile and websites.